Introduction:

Control Synergy is committed to protecting your privacy and ensuring the security of your personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in handling your information. This policy explains how we collect, use, and safeguard your data when you interact with our website and services.

Information Collection:

We collect personal information that you voluntarily provide to us. This may include:

• Identity & Contact Data: Name, email address, phone number, and job title when you request a quote, contact us, or create an account.

• Business Information: Company name, ABN/ACN, and industry details.

• Technical Data: IP address, browser type, and usage data collected automatically when you visit our website.

 Use of Information:

The information we collect is used to:

• Process and fulfill orders for our products and services.

• Respond to technical inquiries and provide customer support.

• Improve our website functionality and product offerings.

• Communicate updates regarding EOL products, new pricelist, upcoming events.

• Manage your account and verify company details.

 Information Sharing:

Control Synergy does not sell, rent, or trade your personal information to third parties. We only disclose your information:

• To trusted service providers and partners who assist in delivering our products (e.g., shipping and logistics providers).

• Where required by law or to protect our legal rights in accordance with our Terms and Conditions.

• To facilitate warranty claims or returns with manufacturers where necessary.

 Data Security:

We implement robust technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. This includes:

• Secure hosting and encrypted data transmission.

• Internal protocols to ensure only authorised personnel have access to sensitive data.

• Regular monitoring of our systems for potential vulnerabilities.

 Cookies and Tracking:

Our website uses cookies to enhance your browsing experience and analyse site traffic.

• Essential Cookies: Necessary for the website to function, such as managing your login session.

• Analytical Cookies: Help us understand how visitors interact with our site so we can improve SEO and user experience.

• You can disable cookies through your browser settings, though this may affect the functionality of certain parts of the website.

 Third-Party Links:

Our website may contain links to external sites (such as supplier documentation or industry news). Control Synergy is not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any site you visit.

 Retention of Information:

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights:

Under the Privacy Act, you have the right to:

• Access the personal information we hold about you.

• Request corrections to any inaccurate or out-of-date information.

• Opt-out of receiving marketing communications at any time by using the “unsubscribe” link or contacting us directly.

Changes to this Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on this page with an updated “Effective Date.”

Contact Us:

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact our team:

Control Synergy Email: [email protected] Phone: 02 4966 5211 Address: Unit 2/5 Cobbans Close Beresfield, 2322, NSW, Australia